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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Siara C

October 18, 2025

5  out of  5
rating by Siara C
"I cannot recommend Sol enough! She is an excellent rep for State Farm. Highly Recommend!"
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Allie TD

October 9, 2025

5  out of  5
rating by Allie TD
"Good experience and good customer service"
We responded:
"Grateful for your feedback and support!"
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Debra Iniguez

October 6, 2025

5  out of  5
rating by Debra Iniguez
"Great service, great rates and quick response time!"
We responded:
"Thank you for the 5 stars!"
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Seth Poulson

October 5, 2025

5  out of  5
rating by Seth Poulson
"Scott is his staff are always helpful and you can tell they love State Farm! Scott Smith and his whole team make me feel like I am there number one customer without feeling phony. They all genuinely like serving, helping and making sure my experience is beneficial and enjoyable. Nobody looks forward to needing their insurance but if you ever need to use it being with Scott Smith State Farm will be the best during a difficult time!"
We responded:
"Thank you so much! We truly appreciate your kind words and trust in our team."
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Brandon Ritchie

October 1, 2025

5  out of  5
rating by Brandon Ritchie
"Scott Smith and his State Farm team are incredible and always willing to help. From the moment you walk into the office, you can tell the staff is exceptional—friendly, knowledgeable, and genuinely interested in taking care of their clients. Scott really understands insurance and makes the process simple and stress-free, while his team goes above and beyond to answer questions and provide great service. Great office, outstanding people, and truly top-notch support. If you need insurance in the Tri-Cities, Scott Smith State Farm is the place to go. They’ve always done a great job for me, and I confidently recommend them to anyone looking for an agent who truly cares."
We responded:
"Thanks for the kind words, Brandon! We're thrilled you've had a positive experience with Scott and our team. Understanding your insurance needs is what we strive for. Appreciate your trust and recommendation!"
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Peter Wilhelm

September 29, 2025

5  out of  5
rating by Peter Wilhelm
"Scott Smith's State Farm Insurance agency has been very helpful on several occasions. First with our family's insurance needs (home, auto, etc.) where they were able to bring us back to SF with the right coverage at the right price. And secondly, with our small, 12 home, HOA that needed a new carrier after our previous discontinued HOA policies. Scott's team of knowledgeable professionals assembled the right coverage at a considerable savings to what we were previously paying. Scott and his team know insurance, have always been very straightforward and get the right coverage and pricing. Very happy we made the move to this agency!"
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that Scott and the team were able to help with both your family’s insurance and your HOA coverage. It’s always our goal to make sure our clients get the right protection at a fair price, and we’re so glad you’ve had such positive experiences with our office. We truly appreciate your trust and kind words!"
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Shane Ridley

September 29, 2025

5  out of  5
rating by Shane Ridley
"Super easy to work with and great communication."
We responded:
"Appreciate it! Glad the process was easy for you."
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Sandy Heilman

September 26, 2025

5  out of  5
rating by Sandy Heilman
"I would recommend Scott Smith agency, Soledad is my main contact and she has been very helpful and courteous. Thank you Soledad!"
We responded:
"Thank you for your recommendation! We’re so glad to hear Soledad has been helpful and courteous. We’ll be sure to share your kind words with her."
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Nicole Covert

September 26, 2025

5  out of  5
rating by Nicole Covert
"Sol at Scott Smith's agency has been amazing to work with! Through our constant changes, additions, and millions of questions, she has been so kind and willing to help!"
We responded:
"Thank you for sharing your experience! We’re so glad Sol has been able to support you with kindness and patience through all your changes and questions."
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Robin Kurtz

September 24, 2025

5  out of  5
rating by Robin Kurtz
"With the cost of home insurance increasing you can still get affordable rates with State Farm. Spoke with Soledad Kurtz and had a quote completed with the hour. Costco couldn’t even beat their pricing for the same coverage!"
We responded:
"Thank you for sharing your experience! We’re glad Soledad was able to help you quickly and find a policy that fit your needs at a great rate. We truly appreciate your trust in us and look forward to being here whenever you need support."
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The i Family

September 19, 2025

5  out of  5
rating by The i Family
"Every time I call in, Soledad answers (very quickly) and she is always extremely helpful and pleasant to speak with! Very professional, knowledgeable and efficient with time! I’ve never experienced this having been with other insurance companies in the past where you normally go through an automated system and connect with a random agent. I love having a local agent to help us with our questions. You’re amazing, Soledad 🙏🏼 - Angel & Junior"
We responded:
"Thank you, Angel and Junior, for sharing your experience! We’re so glad to hear Soledad has been able to provide quick, professional, and personal service every time you call. Having a local agent who truly cares makes all the difference, and we’re lucky to have her on our team. We appreciate your kind words!"
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Mayra Tapia

September 18, 2025

5  out of  5
rating by Mayra Tapia
"Professional, efficient, and experienced. Saved quite a bit of money on my homeowners insurance. They are honest as well. I had them look at a few other things and it didn't make sense and they were very honest and transparent which was amazing. Thank you for saving me money!"
We responded:
"Mayra, thank you for your review and kind words! We appreciate you!"
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Rodney Scrimsher

September 15, 2025

5  out of  5
rating by Rodney Scrimsher
"Very polite and helpful staff, the information I needed was forwarded promptly."
We responded:
"Thank you for your feedback! We’re glad our team was polite, helpful, and able to get you the information you needed quickly. We appreciate your support!"
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Ami S

September 11, 2025

5  out of  5
rating by Ami S
"I contacted Scott Smith because of my previous dealings with him in the past. He assigned Andrea (ANDY) to take care of my home and auto policies. I consider her very competent, excellent listener in understanding all my needs and answering all my questions that made me very comfortable. Within no time not only she gave me the detailed quote but also identified couple of additional options that could further reduce the total premium. I did exercise those options . One unique characteristic I experienced with Andy was her prompt responsiveness. I am extremely happy with the office manager Scott Smith and Andy- the 5* agent ! YOU CAN'T GO WRONG WITH THIS CUSTOMER FOCUSED TEAM!!!!!"
We responded:
"Thank you for such a wonderful review! We’re so glad Scott and Andy were able to provide you with attentive service and valuable options that made a real difference. Your trust and kind words mean a lot to our team. We’re grateful for your continued confidence and look forward to serving you again!"
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Aseret Mar

July 31, 2025

5  out of  5
rating by Aseret Mar
"Andy me ayudo"
We responded:
"Thank you for the kind review!"
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Rafael Morales

July 11, 2025

5  out of  5
rating by Rafael Morales
"Andrea es una persona muy amable y servicial, nos atendió excelente"
We responded:
"Thank you for the wonderful review!"
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Christian Garcia

July 10, 2025

5  out of  5
rating by Christian Garcia
"Andy me ayudó"
We responded:
"Thank you for leaving a wonderful review!"
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Joanne .Rogstad

July 8, 2025

5  out of  5
rating by Joanne .Rogstad
"Andy helped me in a very positive way and very professionally."
We responded:
"Thank you for the kind words!"
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Chuy Ramirez

June 9, 2025

5  out of  5
rating by Chuy Ramirez
"Andy me ayudo"
We responded:
"Thank you for the 5 stars"
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saira huerta

June 4, 2025

5  out of  5
rating by saira huerta
"Jahaira did an awesome job helping me with my car policy definitely recommend her service and this office."
We responded:
"Thank you for your wonderful review!"
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Osvaldo Jimenez

June 4, 2025

5  out of  5
rating by Osvaldo Jimenez
"Jahaira helped me start my insurance and she answered all my questions and concerns! Recommend this office & the agent."
We responded:
"Thank you for your wonderful review!"
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Alejandro Rojas

May 5, 2025

5  out of  5
rating by Alejandro Rojas
"Thank you Jahaira for helping me save over $600 on homeowner insurance! Also lowering my monthly car insurance payment. You were very helpful and would answer every question I had along the way. Recommend."
We responded:
"Thank you for the 5 stars! We are happy that you saved $$$"
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Araceli Lopez

April 30, 2025

5  out of  5
rating by Araceli Lopez
"Soledad consistently provides exceptional service. Whether my questions are simple or complex, she always takes the time to find the answers and offer clear, helpful guidance. Her extensive knowledge, professionalism, and kind demeanor truly set her apart. Despite her busy schedule, she always makes us feel like a priority, which speaks volumes about her dedication and customer care."
We responded:
"Thank you for you your review! "
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Anne Carpenter

April 22, 2025

5  out of  5
rating by Anne Carpenter
"Andy was very helpful and friendly. It was a pleasure working with her"
We responded:
"Thank you for the 5 stars!"
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Jocelyn Ruiz

April 21, 2025

5  out of  5
rating by Jocelyn Ruiz
"Andrea Solorzano was very helpful."
We responded:
"Thank you for the kind review!"